NXTPHASE / HELP
FAQ’s
Answers to your questions.
1. How do I choose my size?
Check Size & Fit on each product page. Our sizes are true to size; measure your body in centimetres before ordering.
2. What materials do you use?
Mostly nylon for softness, comfort and durability. Some products contain cotton, polyester, etc. See each product page for details.
3. How do I care for my items?
Wash gently at 30°C. No bleach or fabric softener. Tumble dry low. Do not iron.
4. What payment methods do you accept?
The available payment methods will be shown in our secure checkout when ordering opens.
5. Can I change or cancel my order?
Contact us by email as soon as possible.
Email: [email protected]
6. How do discount codes work?
Enter your code in the cart and click Apply. Only one code per order.
7. Where do you ship, and what does it cost?
Shipping costs US$5 per order and is free with 3 or more items.
Typical transit is 8–18 days after processing; actual delivery times vary.
France, Germany, Belgium, the Netherlands, the UK, the USA, Austria and India.
8. How do I track my order?
Enter the tracking number emailed to you on our Track Order page.
9. What if my delivery is delayed or missing?
Email us with your order number so we can investigate.
Email: [email protected]
10. How do returns, exchanges and refunds work?
Contact us within 15 days of delivery for return instructions. Return shipping is your responsibility unless the item is faulty or incorrect. For another size, return and reorder.
After inspection and approval, refunds reach your original payment method within 1–5 business days. Your statutory rights remain unaffected.
Email: [email protected]
11. What if my item is damaged or incorrect?
Email us your order number, details and clear photos. We’ll arrange a solution and cover any necessary return shipping.
Email: [email protected]
12. How do I contact customer service?
Email: [email protected]